About Octiv Digital

Octiv Digital is a leading digital marketing agency based in Salt Lake City, Utah. We pride ourselves on creating innovative marketing strategies that drive results for our clients. Our team is collaborative, creative, and committed to pushing the boundaries of digital marketing.

Position Overview

As an Account Manager at Octiv Digital, you will be at the forefront of our client relationships, ensuring that our clients’ needs and goals are met with excellence. You will manage day-to-day client interactions, oversee a portfolio accounts, and work seamlessly within our various systems. You should possess a well-rounded background in marketing or business administration, and have great written and verbal communication. This position is on-location in Bountiful with options for remote work. Realistically, you’re looking at 2 days in office and the rest is up to you.

Key Responsibilities

Client Management:

• Build and maintain strong, long-lasting client relationships
• Understand client business objectives and provide strategic recommendations to achieve them
• Communicate clearly the progress of monthly/quarterly initiatives to both internal and external stakeholders
• Resolve client issues swiftly and professionally; we pride ourselves on fast service

Project Management

• Oversee and manage the delivery of client projects, ensuring timely execution and quality; this may include but is not limited to SEO projects, paid search projects and web development projects
• Coordinate with internal teams to align on client deliverables
• Monitor and report on account performance metrics via tools like Google Analytics, Google Search Console and Looker Studio
• Support sales initiatives with various requests

Systems

• Utilize tools such as Google Workspace, Slack, and Asana to streamline processes and ensure effective communication
• Leverage digital marketing tools such as SEMRush, Google Analytics, Google Search Console, Google Ads, Ahrefs and more
• Keep client and project information up-to-date within our systems

Team Collaboration

• Work closely with other departments to ensure cohesive strategy and execution
• Participate in team meetings, providing input and feedback

Qualifications

• Bachelor’s degree in Marketing, Business, or a related field; not required, but preferred
• Proven work experience in technical customer service
• Demonstrable ability to communicate and present complex information
• Experience with aforementioned software and tools
• Solid experience in delivering client-focused solutions based on customer needs
• Strong written and verbal communication skills
• SEO experience a plus, but not required

Benefits

• Compensation is hourly to start with opportunity for a salaried position
• Eligible for benefits after 90-day probationary period
• Professional development opportunities
• Collaborative and innovative work environment
• Bountiful office location with remote work flexibility

To apply, please submit your resume and a cover letter to [email protected] detailing your relevant experience and explaining why you are the best fit for this role. We look forward to hearing from you!

Octiv Digital is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Don’t hesitate to apply!